Shipping And Handling

Posted by admin8c3 07/08/2019 17 Comment(s)
PHC-Supply Customer Service

We are here to help


Our customer service representatives are available here:

Monday - Friday: 9 am - 6 pm

Shipping & handling

We deliver only within the USA. Most in-stock products will ship next business day from the date they were purchased. Please allow up to two weeks for out-of-stock products to ship. We ship using the following services:


FedEx Home Delivery

FedEx Express Saver

FedEx 2 Day

FedEx Priority Overnight

FedEx First Overnight


Free shipping on orders over $99

Order must be shipped to a single location within the USA in order to qualify for free shipping. Shipping cost may be deducted from the refund if you ordered the wrong item(s) or item(s) is no longer needed. Free ground shipping policy is valid for the continental US only (except Alaska).



Next Day Delivery

Next day delivery to tri-state area available for orders processed by 2 PM EST Monday – Thursday except for national holidays. Select FedEx Home Delivery upon checkout. 


Return Policy

Returns accepted for unused/undamaged products with all the original parts/materials in factory packaging that meet requirements under one of the following circumstances:


You've ordered wrong item / Item is no longer needed

Returns are accepted within 60 days from date you've received the item(s). No restocking fee applies if item received within 30 days from delivery date, otherwise 15% restocking fee will be charged. Product must be unused/unopened and include all original parts/materials.


Full refund, including state tax paid, will be issued within 3-5 business days after item was delivered back to PHC Supply. PHC will withhold shipping cost paid on the purchase; where free shipping applied, shipping cost will be deducted.


Wrong item received / Item is defective

Nations Warehouse will replace such item(s) at no additional cost if reported within 14 days from the date you've received the item(s). If the report is made after 14 days, you will be responsible for shipping cost. Item(s) must be returned with original packaging, parts, materials. Contact our customer service representatives to arrange shipment. Exchanges are subject to stocking availability, allow extra time for out of stock items to be replaced.


Product damaged in transit

Due to carrier policies, such incidents must be claimed within 3 days from the delivery date. We can't process claims made after 3 days. Please contact our customer service representatives right away.

17 Comment(s)

eric rehrig:
10/15/2020, 10:28:05 AM

#133. Order. Were is my item. What is my tracking number. I should have it by now.

Lewis Raker:
12/14/2020, 05:42:41 PM

I have not received Order 107. Please contact me about this.Thanks, Lewis

Stephen Wood:
12/31/2020, 04:14:56 PM

Order 169 I have not received the order please call me regarding this and please send a tracking #. Thanks Stephen

Stephen Wood:
01/08/2021, 11:56:24 AM

order 169 - Please provide a full refund to PayPal account . I will purchase these items from another seller.

T Marzec:
01/22/2021, 12:42:33 AM

Looking for oder 196. Need parts asap or refund. How about a tracking number.

Adam Bostrack:
03/10/2021, 12:28:50 PM

Where are my staples?

David Hazlehurst:
03/15/2021, 07:39:15 PM,

Order # 250 has not been shipped and has no status updates. Please refund to my payPal immediately and provide confirmation.

Thomas Churchill:
03/16/2021, 08:58:00 AM

This is the worst company do deal with. Never received item and put in a complaint with PayPal for refund.

09/15/2022, 09:49:37 AM,


09/15/2022, 09:49:42 AM


09/15/2022, 09:49:44 AM,


09/15/2022, 09:49:58 AM


Paul Lachance:
10/31/2022, 07:30:41 PM

I want a confirmation number

Slawomir Czelusniak:
11/11/2022, 11:26:57 AM

I placed an order on 11/8 and paid for 2nd day Fedex. It took 2 days to ship it and according to Fedex I will receive it a week later. Called and left message a few times. No response.

Faranso Khoshaba:
02/22/2023, 12:05:19 AM

Order #887 i haven't got my shipment yet and I want my tracking number it should've been delivered by now

Masaki Sugatani:
03/01/2023, 01:03:06 PM, Nation's Warehouse

Order ID: #866 Date Added: 02/02/2023Could I get the invoice for this?

Thomas McComas:
03/02/2023, 12:53:48 PM

I need a confirmation number and tracking info. Thanks

Thomas mccomas:
03/02/2023, 03:11:32 PM

Cancel my order.

Faranso hurmz:
03/09/2023, 11:14:37 PM

Either return my money or send me my order

Thomas McComas:
03/12/2023, 12:24:29 PM

You sent a used radiator to me. It is corroded inside and not usable. I completed the return form. Please send me a return label.

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